2024 was a year of unparalleled change, reshaping every facet of our lives, including how we interacted, worked, and overcame challenges, especially with the help of AI. It quickly became the year the word "unprecedented" was used more than ever.

Looking forward, the AI-powered landscape is transforming business operations, driving performance improvements, streamlining workflows, and enabling more effective problem-solving. To better address both present and future customer needs, we made significant progress in advancing our AI capabilities throughout 2024.

Zia, Zoho's AI assistant within Site24x7, is helping IT teams boost productivity by automating tasks and optimizing workflows. Leveraging technologies like natural language processing and machine learning, Zia enhances monitoring and speeds up issue resolution across the entire IT stack.

In addition to these advancements, Site24x7 resolved over 55,000 support cases, conducted more than 1,000 product walk-throughs, and hosted 94 global events, further strengthening customer engagement. Explore more in our year-end infographic.