by Site24X7
Hello all,
I am facing some weird issue in site24x7, just starting in this tool, so I can be missing something.
All my network devices are configured for 5 minutes poll interval, but as you can see on the attached screenshot, it polls every 5 minutes then sundenly poll in 1 minute interval and when it happens, the connection is unreachable. And it happens like 4 corrects polls then 1 wrong poll.
Taking a look into all my log alerts, the devices are unreachable only when it 1 minute wrong polls happens.
So, anyone can help me to solve this issue or guide me in any configuration mistake that I can did? My onpremises poller is ok and no drops or something like that in my firewall.
Thanks in advance.
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Hi there,
This issue has been sorted out in the latest Network Module build. However, we would need to apply a patch for your case. Please get in touch with us at support@site24x7.com so that our team can guide you regarding the process and resolve this issue.
Hope this helps. Feel free to add your feedback as comments below.
Best,
Rama
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