by Jyotsna R
Hi there,
We’re excited to introduce two powerful updates that will take your incident management and configuration syncing to the next level.
Fully customizable CI mapping for ServiceDesk Plus Cloud and ServiceNow
Upload a customized JSON mapper file to quickly map Site24x7 CI fields with ManageEngine ServiceDesk Plus Cloud and ServiceNow fields. Save time with prefilled defaults and fine-tune them as per your requirements.
What’s in it for you?
- Customizable mapping: Define how data is structured and mapped between platforms using the JSON Mapper.
- Smarter relationships: Sync service maps, Layer 2 topology, infrastructure maps, and dependencies.
- Better visibility: Ensure all assets and their relationships are accurately represented in ServiceNow.
Streamline incident response with Site24x7’s Google Cloud Pub/Sub integration
Push monitor alerts directly to Google Cloud Pub/Sub topics and enable real-time event processing by integrating Site24x7 with Google Cloud Pub/Sub.
What’s in it for you?
- Real-time event processing: Alerts are delivered instantly to Google Pub/Sub for immediate action.
- Seamless automation: Integrate with existing monitors and effortlessly automate workflows.
- Faster incident resolution: Reduce downtime with quicker responses to critical issues.
Start using these updates in the integrations today and supercharge your incident management and infrastructure visibility!
If you have any feedback, let us know in the comments section below.
Best regards,
The Site24x7 team
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