Module:
Admin → Report Settings → Scheduled Reports

Background

Currently, scheduled uptime reports calculate overall availability without providing an option to include or exclude planned maintenance windows. Planned maintenance is an expected activity and should not always impact the reported uptime, especially for SLA reporting.

Requested Enhancement

Add an option under Admin → Report Settings → Scheduled Reports that allows administrators to choose whether scheduled maintenance periods should be included or excluded from uptime calculations.

Proposed Options

Maintenance Time in Uptime Calculation

Include Maintenance Time
Exclude Maintenance Time

This setting should apply to all scheduled availability and uptime reports generated by Site24x7.

Benefits
Provides more accurate SLA reporting.
Aligns uptime reports with planned maintenance policies.
Reduces the need for manual uptime calculations and report adjustments.
Improves report flexibility for different business and customer requirements.
Ensures consistency between maintenance schedules and availability reporting.