How to improve the customer service experience through status pages
With the 2021 holiday season right around the corner and the COVID-19 pandemic still prevalent, businesses are being conducted online now more than ever. The holiday rush also comes with incidents like websites going down, slow load times, and even possible hacking attempts.
While planning to tackle the sudden increase in website traffi...
5 lessons from the October 2021 Facebook outage
On October 4, 2021, Facebook services went off the grid gradually, and then suddenly at 15:39 UTC. It took nearly six hours to restore service to normal. With over 3.5 billion users facing a lengthy downtime using one or multiple products from Facebook, Inc. (now known as Meta Platforms, Inc.) conversations flooded the internet...
Digital experience and digital experience platforms, defined
Usually, people want a seamless experience when they interact with any organization. Whether a B2B or B2C interaction, the expectation is the same.
In our world today, it's nearly impossible to interact with an organization without using technology. When a person interacts with an organization via a digital medium, it can be termed...
What is OpenTelemetry: A guide to understanding OpenTelemetry and the way forward
OpenTelemetry is a vendor-neutral approach that enables DevOps and developers to collect performance metrics in a standardized manner. Currently a Cloud Native Computing Foundation (CNCF) sandbox project, OpenTelemetry was conceived by merging OpenCensus, Google's open-source method of collecting metrics and traces, and OpenTra...
Sending SMS alerts with Site24x7
You already know Site24x7 can send you SMS alerts whenever your website runs into any problem. Now here is a step-by-step guide to set up SMS alerts within Site24x7. Step A: Add SMS contact
1. Click 'Add SMS contact' link under 'Alerts' tab.
Cannot connect to a website in Vietnam? Try these steps if your website is not accessible.
On September 4, 2021 a major submarine cable broke down in Vietnam causing network connectivity issues for a large portion of the population. Organizations hosted online and those with data centers outside those perimeters were hit the worst with most of their applications down or running extremely slow.
Asia-Africa-Europe 1 (AAE-1...
5 features you must have in your status page for effective incident communication
Status pages play a pivotal role in today's digital ecosystem, serving as a communication bridge between service providers and users. Businesses and organizations use status pages to provide consistent updates to users during planned and unplanned outages. Downtimes or incidents don't need to be a harrowing experience, they can be t...
Excluding Maintenance period from Website Downtime Calculation
Along with our recent iPhone client release, we have also included a couple of enhancements to our downtime reporting feature. Just thought of discussing these in greater detail for the benefit of our readers.
Mark Downtime as Maintenance - Exclude maintenance from Downtime Calculation
How can forecasting help to fine-tune your AWS monthly budget?
The word "forecast" typically brings to mind weather predictions that have evolved through sources like snippets on television, newspaper columns, or the very popular, "Alexa, what's today's weather?" However, a financial forecast is something very different.
Imagine planning an outdoor picnic because ...
What’s new in WHMCS 5.x, a web hosting services management
As a data center professional, you have better things to do than worry about invoicing, mundane server setup tasks and also keeping support tasks in check. For many professionals in the industry, WHMCS has become the de-facto standard for web hosting services management. Unfortunately if you are running a customized version of WHMCS, it becom...