Why did your listing of basic monitors and advanced monitors change
without warning or notice to your customers?
Among those affected, were SQL server, IIS, and Exchange. They
were blinding moved to the advanced monitor type and has caused our
organization huge issues with monitoring, breaking alot of them,
suspending them and now when your monitor decides it doesn't want
to report data back, if we try to reinstall the agent per your
troubleshooting suggestions, we can't because he don't have
the proper monitor packs on our account.
This is a HUGE cost difference and would have been a deciding factor
before we purchased your product, and is a dirty bait and switch, with
no advanced warning or communication of any kind. Screenshots
from google caches of your pricing page from August and one taken
today. This morally wrong and not acceptable at all.