Hi There,
It would be great if you could add another status to the 'Remotely manage incident in ServiceNow when the monitor's status changes to "UP" ' option in the ServiceNow integration to allow either a custom status, or add the status 'Monitoring'. This is so that an analyst is still alerted that there was an issue, and it has now been resolved, however, they review the incident before closing the ticket.
Thanks,
CS
Hey there,
Apologies for the late reply. This makes sense. We'll check how we can achieve this.
-Jasper
Site24x7, PM
Thanks Jasper. If you had an option in the drop down as Custom, where we could send Custom Parameters that would probably be the most ideal as we could then also pass additional fields etc
Thanks Jasper. If you had an option in the drop down as Custom, where we could send Custom Parameters similar to opening the ticket but just for once the monitor is Up, that would probably be the most ideal as we could then also pass additional fields etc
Hey CS, Thanks for the suggestion. Yes that the plan. The text field allows addition of any string and custom parameter (via $). We already did it. Its in testing now. We'll reach out once it's live.
-Jasper