Hi,
I would like to have possibility to disable screenshot functionality for whole scenario or even for individual steps.
Sometime it could be needed/valuable for security reasons.
BR, Josef
mailto:josef.solnicky@tieto.com (using Site24x7.eu)
Hello Josef,
I'd like to understand your requirement better. Do you want the screenshots to be disabled in the web client or are you requesting for the process of taking screenshots during data collection to stop?
Also, if the screenshots are disabled in the web client, would you want it to be done only for certain user roles like 'Operator' and remain exposed to the Admin and Super Admin roles?
But please note, if the entire process of taking a screenshot is disabled, you will not be able to get one when the monitor actually goes down and we will not be able to show it in the RCA either.
Let us know how you would want this to work in your environment and we'll help you out accordingly.
Thanks,
Saranya
Hi Saranya - sorry for late reaction (as I do not receiving auto-email...).
My thinking was motivated from security point of view (like GDPR) - means I would like totally disable screenshot taking and sending it to cloud - as it could contain sensitive data (in some cases strictly prohibited even by law).
BR, Josef
Hi Saranya,
can we open more detailed discussion about site24x7.eu ? - maybe better via email.
We have there open case "## 681883 ##" about on-premise poller (non) functionality - seems the poller is trying to access site24x7.com .
This brings me to assumption - we are first account which is using .eu variant of your service seriously. We would like to understand your plans for .eu support, sizing, etc - because we are starting/proposing our APM service for tenths customers - and site24x7 is one of tools we would like to use.
BR, Josef
Hello Josef,
We'd have to take your request for disabling screenshots as a feature request. However, we will not be able to give you an exact timeline on it at the moment.
With regards to the case #681883, I see that you are facing difficulties in setting up the recorder. We shall set up a call to discuss this and have it resolved. We'll be sending out an email shortly to schedule the sync up. Hope this works.
Thanks,
Saranya