AppLogs Configuration Profiles

The AppLogs tab in your Site24x7 MSP account lets you manage Log Types, Log Profiles, and Saved Searches across all your customer accounts. If multiple customers are in need of the same Log Type and Log Profile, they can now configure them in the MSP account itself.

Currently, we support the following AppLogs configurations in Site24x7 MSP:

• Log Types
• Log Profiles
• Saved Searches
• Alerts

Log Types

A Log Type is a simple description of the format in which an application writes logs. Log Types help in grouping logs from various applications for easy searching. You can also have custom Log Types. To add a Log Type:

1. Log in to the Site24x7 MSP client.
2. Go to Admin > AppLogs > Log Types +.
3. Provide the Display Name, Sample Logs, and Log Pattern.
4. Click Save and proceed to Log Profile.

The Log Type will be created across all customer accounts.

Log Profiles

A Log Profile enables you to associate the Log Type with its log files. Once the Log Profile is created, the associated logs will be automatically pushed to the customer account. To add a Log Profile:

1. Log in to the Site24x7 MSP client.
2. Go to Admin > AppLogs > Log Profile +.
3. Enter the Profile Name, Choose the Log Type, and Log Source.
4. Click Include or Exclude and enter the file path for the List of files to search for logs field.
   
   Note

   Associating monitors and monitor groups is not supported at the MSP account level. You can configure these settings for each of your customer accounts individually. These settings will not be overwritten during the Log Profile sync.

5. Click Save

The Log Profile will be created across all customer accounts.

Saved Searches

You can save your frequently used query searches with the Saved Searches option. To save a search:

1. Log in to the Site24x7 MSP client.
2. Go to Admin > AppLogs > Saved Searches +.
3. Enter the Display Name and Search Query.
4. Choose the Default Chart Type.
5. Click Save.

The Saved Search will be created across all customer accounts.

Alerts

Alerts allow you to set thresholds and notify the User Alert Groups via built-in notifications and on third-party media so you can thwart critical operational issues right when they start. To configure an Alert:

1. Log in to the Site24x7 MSP client.
2. Go to Admin > AppLogs > Alerts +.
3. Enter the Display Name, Search Query, Check Frequency, and Threshold Configuration.
   
   Note

   Associating the Notification Profile, User Alert Group, IT Automation, and Third-Party Integrations is not supported at the MSP account level. You can configure these settings for each of your customer accounts individually. These settings will not be overwritten during the Alert sync.

4. Click Save.

The Alert will be created across all customer accounts.