Site24x7 - Service Specific Subprocessors

Zoho uses certain sub-processors, content delivery networks and third parties to assist it in providing the Zoho Services.

What is a Sub-processor

A sub-processor is a third party data processor engaged by Zoho, who has or potentially will have access to or process Service Data (which may contain Personal Information). Zoho engages different types of sub-processors to perform various functions as explained in the tables below.

Process followed to on-board a Sub-Processor

Zoho evaluates the security and privacy practices of sub-processors whom we wish to contract to ensure that they are in line with Zoho's information security and privacy standards. We then execute appropriate data protection agreements with them.

SUB-PROCESSOR NAME	SERVICE	LOCATION OF PROCESSING	APPLICABLE ZOHO SERVICES	APPLICABLE DATA CENTER	APPLICABILITY	TYPE OF DATA SHARED/PROCESSED
Amazon CDN	To provide a content delivery network to improve the speed of data transmission	Worldwide	1. Zoho PageSense	US, EU, IN, AU, JP, CA, SA	All the customers around the globe	Static webpage content and custom scripts
			2. Site24x7	US, EU, IN, AU, JP, CA, SA	All the customers around the globe	Static webpage content and custom scripts
			3. Zoho Books, 4. Zoho Invoice, 5. Zoho Inventory, 6. Zoho Expense, 7. Zoho Payroll, 8. Zoho Billing, 9. Zoho Checkout, 10. Zoho FSM	US, IN	All the customers around the globe who have signed up in the US or IN DC.	Static webpage content and IP address
			11. Zoho Marketing Automation	US, EU, IN, AU, JP, CA, SA	All the customers around the globe.	Static webpage content and custom scripts
Amazon SNS	Sending text messages to individuals, or multiple persons simultaneously	In the US-East for the US & IN DCs In the AU for the AU DC	Zoho Shifts	US, IN, AU	All the customers around the globe	Phone number
Brave search API	Compare the document with publicly available online content to identify any matches or potential plagiarism, and list the matching source pages.	In the US for all applicable DCs	Zoho Writer	US, IN	All customers across the globe who've signed up in the US or IN DC.	Content shared by users to check for plagiarism.
Daxtra	To parse CVs, resumes, or other candidate information, as well as job descriptions.	In Ireland for all the DCs	Zoho Recruit	US, IN, AU, EU, JP, CA, SA	All customers around the globe who use CVs, resumes, or similar candidate information parsing, as well as job descriptions in languages other than English.	1. Resume 2. Job Description
Easy Post	A shipping service used to deliver goods/items	In the US for all the DCs	1. Zoho Books 2. Zoho Inventory	US, IN, AU, JP, CA	All the customers around the globe	1. Customer's postal address (Shipment dispatch address), 2. End user's postal address (Shipment destination address), 3. Shipment specific details (Eg: Dimension, weight of the package, etc)
Google Translate	To carry out translation between different languages	In the US for US, IN, AU, JP and CA DCs In the EU for EU DC	1. Zoho Creator	US, EU, IN, AU, JP, CA	All the customers around the globe who have signed up for Premium and Ultimate Edition	1. Application meta data (Eg: Application name, Form name, Fields name, etc) 2. Static content of the creator website other than the User/Application specific data
		In the US for US, IN, AU, JP, CA and SA DCs In the EU for EU DC	2. Zoho Survey	US, EU, IN, AU, JP, CA, SA	All the customers around the globe who have signed up for Pro and Enterprise Edition	1. Survey meta data (Eg: Survey name, Question message, Option message, etc) created by the customer 2. Responses of open ended (Short Answer, Long Answer, Matrix Text Box, Matrix Grid, Multiple Textboxes, Comments (if enabled) and Other Option (if enabled)) type questions/fields.
		In the US for all the DCs	3. Zoho SalesIQ	US, IN, AU	All the customers around the globe who have signed up for Enterprise Edition	Chat text
Google Cloud [Speech-to-text]	To covert speech to text also called speech transcription.	In the US for the US, IN, CA, SA, JP & AU DCs In the EU for the EU DC	1. Zoho CRM	IN, EU, US, CA, SA, JP & AU	All the customers around the globe who have signed up for Enterprise and Ultimate Editions who make use of the Call Activity Module.	Audio Call Recordings
			2. Zoho Voice	US, EU	All the customers around the globe who have signed up in the applicable data centers and who have enabled voice mail transcription.	Voice Mail Audio Files
		In the US for the US, AU & IN DCs In the EU for the EU DC	3. Zoho ResearchStudio	US, EU, IN & AU	All customers around the globe who have signed up in the relevant data centers and use the Generate Transcript functionality for languages other than English.	Audio Recordings and Audio Files
Google Cloud [Text-to-Speech]	To convert text to audio.	In the US for US DC In the EU for EU DC	Zoho Voice	US, EU	All the customers around the globe who have signed up in the applicable data centers and make use of text prompts for greetings and IVR menus.	Text prompt
Litmus	To preview the Zoho Campaigns output in various browsers	In the US-East for all the DCs	1. Zoho Campaigns	US, IN, AU	All the customers around the globe who have signed up in the US or IN or AU DC	Email Content
Litmus	To preview the Zoho Campaigns output in various browsers	In the US-East for all the DCs	2. Zoho Marketing Automation	US, IN, AU	All the customers around the globe who have signed up in the US or IN or AU DC	Email Content
Luna Soft	E-Invoice provider for Mexico	US	1. Zoho Books, 2. Zoho Invoice, 3. Zoho Inventory, 4. Zoho Billing	US	All the customers around the globe who have signed up for Mexico Edition in US DC.	1. Customer's RFC Number (Tax Registration Number) 2. Customer's Digital Seal Certificate (CSD or Certificado de Sello Digital) (certificate + key) 3. Customer's Password for the key 4. Recipient's RFC Number (Tax Registration Number). 5. ZohoBooks SmarterWeb Credentials 6. Customer's Sales transactions (Invoices, Credit notes).
MapMyIndia(MAPPLS)	To render data on maps and provide address auto-suggestions	India for IN DC	Zoho CRM	IN	All the customer whose account is hosted in IN DC.	1.Text typed by users to show address suggestions based on the input. 2. Geo-coordinates (latitude/longitude) of addresses to plot them on map.
Perfios	To fetch bank transactions statements	In India for all the DCs	1. Zoho Books 2. Zoho Expense	US, IN	All the customers who have signed up for Indian Edition & GCC Edition in US or IN DC	Bank PDF Statements
SignDesk	To allow Indian residents to get documents e-stamped by paying non-judicial stamp duty to the Indian government before sending them out to signers for digital signature.	India	Zoho Sign	IN	All the customers around the globe who have signed up in the IN DC(paid edition)	1. First Party & Second party - Name, Address 2. First Party ID details - PAN / Driver License / Voter ID / Passport Number / Aadhaar / TAN 3. Document Category - The type of document for which e-stamp is procured
Storecove (Peppol)	To Integrate with the Peppol network for e-invoicing.	In the EU for all the DCs	1. Zoho Books, 2. Zoho Inventory, 3. Zoho Invoice, 4. Zoho Billing	US, AU	All the customers around the globe who have signed up for Australia Edition in the AU or US DCs.	1. Sales and Purchase Transactions 2. Contacts ABN Details
Veryfi	To extract data from the documents uploaded for auto scan.	In the US (East and West) for the US DC In Canada for the CA DC In Europe for the EU DC In Asia/Pacific (Australia) for the IN & AU DCs	1. Zoho Expense 2. Zoho Books 3. Zoho Invoice 4. Zoho Inventory	US, EU, IN, AU, CA	All the customers around the globe	1. Receipts uploaded by the customers 2. Country and Currency of the customer.
Yodlee	To fetch bank transactions statements	In the US for all the DCs	1. Zoho Books 2. Zoho Expense	US, IN, AU, JP, CA	All the customers around the globe who have signed up in the US or IN or AU DC	Bank account information and its transactions.

Third Party Service Providers used by Zoho to provide you the Services:

What is a Third Party Service Provider?

In this context, "Third Party Service Provider" means those recipients of personal information that do not fall strictly under the category of sub-processors. It may be because either Zoho is acting as a controller for the information shared with the Third Party Service Provider (such as information processed for spam filtering and fraud prevention) or the Third Party Service Provider acts as an independent controller (for example, because of a legal obligation). The role of each Third Party Service Provider is specified below.

We will give you a choice to disable the use of a particular Third Party Service Provider except when the Third Party Service Provider is used for critical requirements such as fraud prevention. Where we do not give you a choice to disable the use of a particular Third Party Service Provider, we will take measures to ensure that your information is secure and is processed in compliance with applicable data protection laws.

NAME OF THE THIRDPARTY SERVICE PROVIDER	SERVICE	LOCATION OF PROCESSING	ROLE OF THE THIRDPARTY SERVICE PROVIDER	APPLICABLE ZOHO SERVICES	APPLICABLE DATA CENTER	APPLICABILITY	DATA PROCESSED
AMD	To send SMS for: a. Two Factor Authentication(TFA) b. Sign-up using SMS c. Sign-in using SMS d. Account Recovery using SMS e. Forgot password recovery method f. Addition of a number to your account	In Switzerland and Germany for all the DCs	To provide the service and for additional purposes according to their privacy policy.	1. Zoho Accounts	US, EU, IN, AU, JP, CA, SA, UK	All the customers around the globe	1. Phone number 2. SMS content
	To send SMS for: a. Recipient authentication when signing/approving documents. b. Initiating secure signature collection requests via mobile.			2. Zoho Sign	US, EU, IN, AU, JP, CA, SA
	To send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service.			3. Zoho Recruit	US, EU, IN, AU, JP, CA, SA, UK
	To send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items.			4. Zoho Notebook	US, EU, IN, AU, JP, CA, SA
	To send SMS notifications related to product configurations.			5. ManageEngine Log360 Cloud	US, EU, IN, AU, JP, CA, SA, UK
	Sending text messages to individuals, or multiple persons simultaneously.			6. Site24x7	CA, SA, US, EU, IN, AU, JP
				7. Zoho Assist 8. Zoho Lens	CA, SA
				9. ManageEngine MDM Cloud	CA, SA
	To send SMS notification for: a. Verifying user identity through Two-Factor Authentication (TFA) b. Adding a phone number to a user account			10. ManageEngine Identity360	US, UK, EU, IN, CA, AU		1. Phone Number 2. SMS Content
AVOXI, Inc.	To provide in-bound and out-bound dialling services.	In USA for US DC	To provide the service and for additional purposes according to their privacy policy.	Zoho Voice	US	All the customers around the globe who have signed up in the US DC and purchased DID and Toll Free numbers from AVOXI.	1. CDR (Call Details Record) 2. Document of customers (to purchase phone numbers)
	Belgacom International Carrier Services SA (BICS)	To provide in-bound and out-bound dialling services.	Belgium	To provide the service and for additional purposes according to their privacy policy..	Zoho Voice	EU	All the customers around the globe who have signed up in the EU DC and purchased DID and Toll Free numbers from BICS.	1. CDR (Call Details Record) 2. Document of customers (to purchase phone numbers)
					BulkSMS	Sending text messages to individuals, or multiple persons simultaneously	In Ireland and South Africa for all the DCs	To provide the service and for additional purposes according to their privacy policy.	1. Site24x7	US, EU, IN, AU, JP, CA, SA	All the customers around the globe	1. Phone number 2. SMS content
2. Zoho Assist, 3.Zoho Lens									US, EU, IN, AU, JP, CA, SA,UK	All the customers around the globe	1. Phone number 2. SMS content
4. ManageEngine MDM Cloud	US, EU, IN, AU, JP, CA, SA, UK	All the customers around the globe	1. Phone number 2. SMS content
Clickatell	Sending text messages to individuals, or multiple persons simultaneously	In Ireland for all the DCs	To provide the service and for additional purposes according to their privacy policy.	1. Site24x7	US, EU, IN, AU, JP, CA, SA	All the customers around the globe	1. Phone number 2. SMS content
				2. Zoho Assist, 3.Zoho Lens	US, EU, IN, AU, JP, CA, SA, UK	All the customers around the globe	1. Phone number 2. SMS content
				4. ManageEngine AlarmsOne	US	All the customers around the globe	1. Phone number 2. SMS content
				5. ManageEngine MDM Cloud	US, EU, IN, AU, JP, CA, SA, UK	All the customers around the globe	1. Phone number 2. SMS content
				6. ManageEngine ADSelfServicePlus	On-Premise Application	All the customers around the globe	1. Phone number 2. SMS content
Kaleyra	Sending SMS notifications to our customers and to their clients.	In India for all the DCs	To provide the service and for additional purposes according to their privacy policy.	1. Zoho Books 2. Zoho Invoice 3. Zoho Inventory 4. Zoho Expense 5. Zoho Books - Payroll 6. Zoho Billing 7. Zoho Checkout 8. Zoho Daybook App	US, IN	All the customers around the globe who have signed up for India Edition and all the users who have chosen the org country as India(in their Global Edition) delivering SMSs only to Indian Mobile numbers	1. Email IDs and phone number of primary contact from Zoho 2. Business transaction details (Eg: invoice number, amount, date, etc.,) of our customers 3. Zoho's DLT registration details
				9. Zoho POS	US, IN	All the customers around the globe who have signed up for India Edition and all the users who have chosen the org country as India(in their Global Edition) delivering SMSs only to Indian Mobile numbers	1. Email IDs and phone number of primary contact from Zoho 2. Business transaction details (Eg: invoice number, amount, date, etc.,) of our customers 3. Zoho's DLT registration details
				10. Site24x7	US, EU, IN, AU, JP, CA, SA	All the customers around the globe with Indian Mobile numbers configured	1. Phone number 2. SMS content
				11. Zoho Assist, 12. Zoho Lens	US, EU, IN, AU, JP, CA, SA, UK	All the customers around the globe with Indian Mobile numbers configured	1. Phone number 2. SMS content
				13. ManageEngine MDM Cloud	US, EU, IN, AU, JP, CA, SA, UK	All the customers around the globe with Indian Mobile numbers configured	1. Phone number 2. SMS content
	To send SMS notifications to our Customers, Users and to their Clients.	US, UK, EU and IN for all the DCs	To provide the service and for additional purposes according to their privacy policy. ZOHO CRM	14. Zoho CRM	US, EU, IN, AU, CA, SA, UK	All the customers around the globe with Indian Mobile numbers configured.	1. SMS content 2. Sender ID 3. Recipient’s Phone number.
	Sending promotional SMSs to the end-users/clients of our customers.	In India for all the DCs	To provide the service and for additional purposes according to their privacy policy.	15. Zoho Campaigns	US, IN, AU, EU, CA, SA	All the users around the globe with their accounts hosted in the applicable data centers for delivering messages to Indian phone numbers.	1. Phone number 2. SMS content
	Sending promotional SMSs to the end-users/clients of our customers.	In India for all the DCs	To provide the service and for additional purposes according to their privacy policy.	16. Zoho Marketing Automation	US, EU, IN, AU, JP, CA, SA	All the users around the globe with their accounts hosted in the applicable data centers for delivering messages to Indian phone numbers.	1. Phone number 2. SMS content
	To send SMS for: a. Two Factor Authentication(TFA) b. Sign-up using SMS c. Sign-in using SMS d. Account Recovery using SMS e. Forgot password recovery method f. Addition of a number to your account	In India for all the DCs	To provide the service and for additional purposes according to their privacy policy.	17. Zoho Accounts	US, EU, IN, AU, JP, CA, SA, UK	All users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers.	1. Phone number 2. SMS content
	To send SMS for: a. Recipient authentication when signing/approving documents. b. Initiating secure signature collection requests via mobile.			18. Zoho Sign	US, EU, IN, AU, JP, CA, SA	All users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers.	1. Phone number 2. SMS content
	To send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items.			19. Zoho Notebook	US, EU, IN, AU, JP, SA	All users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers.	1. Phone number 2. SMS content
	To send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service.			20. Zoho Recruit	US, EU, IN, AU, JP, SA	All users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers.	1. Phone number 2. SMS content
	To send SMS notifications related to product configurations.			21. ManageEngine Log360 Cloud	US, EU, IN, AU, JP, CA, SA, UK	All users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers.	1. Phone number 2. SMS content
	To send Helpcenter Sigup & Signin OTP to the end-users/clients of our customers.	US, EU and IN for all the DCs	To provide the service and for additional purposes according to their privacy policy.	22. Zoho Desk	US, EU, IN, AU, JP, CA, SA	All the customers around the globe with Indian Mobile numbers configured.	SMS content, Sender ID & Recipient's Phone number
	To send SMS notification for: a. Verifying user identity through Two-Factor Authentication (TFA) b. Adding a phone number to a user account	In India for all the DCs		23.ManageEngine Identity360	US, UK, EU, IN, CA, AU	All users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers.	1. Phone Number 2. SMS Content
NTT	To provide in-bound dialling services.	US	To provide the service and for additional purposes according to their privacy policy.	Zoho Voice	US	All the users around the globe who have signed up in the US DC and purchased unlimited DID numbers.	1. CDR (Call Details Record) 2. Verification documents of customers (to purchase phone numbers)
Sinch (formerly CLX)	To send SMS for: a. Two Factor Authentication(TFA) b. Sign-up using SMS c. Sign-in using SMS d. Account Recovery using SMS e. Forgot password recovery method f. Addition of a number to your account	In North California, Ashburn for the US, IN, AU, JP, CA, SA & UK DCs In Ireland, Sweden for the EU DC	To provide the service and for additional purposes according to their privacy policy.	1. Zoho Accounts	US, EU, IN, AU, JP, CA, SA, UK	All the customers around the globe. European phone numbers are processed in Ireland and Sweden.	1. Phone number 2. SMS content
	To send SMS for: a. Recipient authentication when signing/approving documents. b. Initiating secure signature collection requests via mobile.			2. Zoho Sign	US, EU, IN, AU, JP, CA, SA
	To send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service.			3. Zoho Recruit	US, EU, IN, AU, JP, CA, SA, UK
	To send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items.			4. Zoho Notebook	US, EU, IN, AU, JP, CA, SA
	To send SMS notifications related to product configurations.			5. ManageEngine Log360 Cloud	US, EU, IN, AU, JP, CA, SA, UK
	To send SMS notification for: a. Verifying user identity through Two-Factor Authentication (TFA) b. Adding a phone number to a user account			6. ManageEngine Identity360	US, UK, EU, IN, CA, AU	All the customers around the globe. European phone numbers are processed in Ireland and Sweden.
Tata communications	To provide in-bound dialling services	In the US for all DCs	To provide the service and for additional purposes according to their privacy policy.	1. Zoho Meeting and Zoho Webinar	US, IN, AU, JP, CA	All the customers around the globe	CDR (Call Details Record)
Tata communications	To provide in-bound dialling services	In the US for all DCs		2. Zoho Voice	US	All the customers around the globe who have signed up in the US DC and purchased TATA DID and Toll Free numbers	1. CDR (Call Details Record) 2. Document of customers (to purchase phone numbers)
TeleSign	To send SMS for: a. Two Factor Authentication(TFA) b. Sign-up using SMS c. Sign-in using SMS d. Account Recovery using SMS e. Forgot password recovery method f. Addition of a number to your account	In the US, UK, and EU for all the DCs	To provide the service and for additional purposes according to their privacy policy.	1. Zoho Accounts	US, EU, IN, AU, JP, CA, SA	To deliver SMSes to users whose accounts are hosted in one of the ‘Applicable Data Centers', and to their clients across the world. (Does not include users/their clients whose numbers are of UK/EU origin.)	1. Phone number 2. SMS content
	To send SMS for: a. Recipient authentication when signing/approving documents. b. Initiating secure signature collection requests via mobile.			2. Zoho Sign	US, EU, IN, AU, JP, CA, SA	To deliver SMSes to users whose accounts are hosted in one of the ‘Applicable Data Centers', and to their clients across the world. (Does not include users/their clients whose numbers are of UK/EU origin.)	1. Phone number 2. SMS content
	To send SMS to client portal users for: a. Sign-in using SMS b. Forgot password recovery method			3. Zoho Workerly	US, EU, IN, AU, JP, CA, SA	To deliver SMSes to users whose accounts are hosted in one of the ‘Applicable Data Centers', and to their clients across the world. (Does not include users/their clients whose numbers are of UK/EU origin.)	1. Phone number 2. SMS content
	To send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items.			4. Zoho Notebook	US, EU, IN, AU, JP, SA	To deliver SMSes to users whose accounts are hosted in one of the ‘Applicable Data Centers', and to their clients across the world. (Does not include users/their clients whose numbers are of UK/EU origin.)	1. Phone number 2. SMS content
	To send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service.			5. Zoho Recruit	US, EU, IN, AU, JP, SA	To deliver SMSes to users whose accounts are hosted in one of the ‘Applicable Data Centers', and to their clients across the world. (Does not include users/their clients whose numbers are of UK/EU origin.)	1. Phone number 2. SMS content
	To send SMS notifications related to product configurations.			6. ManageEngine Log360 Cloud	US, EU, IN, AU, JP, CA, SA, UK	To deliver SMSes to users whose accounts are hosted in one of the ‘Applicable Data Centers', and to their clients across the world. (Does not include users/their clients whose numbers are of UK/EU origin.)	1. Phone number 2. SMS content
	To send SMS notification for: a. Verifying user identity through Two-Factor Authentication (TFA) b. Adding a phone number to a user account			7. ManageEngine Identity360	US, UK, EU, IN, CA, AU	To deliver SMSes to users whose accounts are hosted in one of the ‘Applicable Data Centers', and to their clients across the world. (Does not include users/their clients whose numbers are of UK/EU origin.)	1. Phone number 2. SMS content
Telnyx	Sending promotional SMSs to the end-users/clients(having US or Canada phone numbers) of our customers.	In the US for all the DCs	To provide the service and for additional purposes according to their privacy policy.	1. Zoho Campaigns	US, EU, IN, AU, CA, SA	All the users around the world with their accounts hosted in the applicable data centers for delivering messages to US , Canada phone numbers.	1. Phone number 2. SMS content
	To provide a. in-bound dialling services, b. 2-way SMS and MMS service to end-users/clients(having US or Canada phone number) of our customers c. 1-way outbound SMS service to end-users/clients(having US or Canada phone number) of our customers	In the US for all the DCs	To provide the service and for additional purposes according to their privacy policy.	2. Zoho Voice	US	All the users around the world with their accounts hosted in the US data centers for delivering messages to US , Canada phone numbers and to all the customers who have purchased Telnyx Numbers.	1. CDR (Call Details Record) 2. Verification documents of customers (to purchase phone numbers) 3. Phone number 4. Message content for SMS and MMS
	Sending promotional SMSs to the end-users/clients(having US or Canada phone numbers) of our customers.	In the US and Canada for all the DCs.	To provide the service and for additional purposes according to their privacy policy.	3. Zoho Marketing Automation	US, EU, IN, AU, JP, CA, SA	All the users around the world with their accounts hosted in the applicable data centers for delivering messages to US , Canada phone numbers.	1. Phone number 2. SMS Content
Twilio	Sending text messages and voice call alerts to individuals, or multiple persons simultaneously	In the US-East-1 for all the DCs	To provide the service and for additional purposes according to their privacy policy.	1. Zoho Bigin	US, EU, IN, AU, JP	All the customers around the globe	End users' phone number and the documents of customer (to purchase phone numbers)
				2. Site24x7	US, EU, IN, AU, JP, CA, SA	All the customers around the globe	Phone number and the content (to be delivered to the customer) for SMS and Voice calls
				3. Zoho Assist 4.Zoho Lens	US, EU, IN, AU, JP, CA, SA, UK	All the customers around the globe	Phone number and the content (to be delivered to the customer) for SMS and Voice calls
				5. ManageEngine AlarmsOne	US	All the customers around the globe signed up in the US DC	SMS - Customer's IT alarm data, Display name of the entity and severity of the alert. Call - Phone number is used to send call notification
	To facilitate customers to initiate and receive calls with their end users for voice call functionality through the integrated built-in telephony feature.	In the US for all the DCs	To provide the service and for additional purposes according to their privacy policy.	6. Zoho CRM	US, EU, IN, JP, CA, SA, UK	All the customers around the globe who have enabled the built-in telephony feature.	End users' phone numbers and the verification documents of customer(for purchasing phone numbers).
Value First	To send SMS for: a. Two Factor Authentication(TFA) b. Sign-up using SMS c. Sign-in using SMS d. Account Recovery using SMS e. Forgot password recovery method f. Addition of a number to your account	In India for all the DCs	To provide the service and for additional purposes according to their privacy policy.	1. Zoho Accounts,	US, EU, IN, AU, JP, CA, SA, UK	All users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers.	1. Phone number 2. SMS content
	To send SMS for: a. Recipient authentication when signing/approving documents. b. Initiating secure signature collection requests via mobile.			2. Zoho Sign	US, EU, IN, AU, JP, CA, SA	All users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers.	1. Phone number 2. SMS content
	To send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items.			3. Zoho Notebook,	US, EU, IN, AU, JP, SA	All users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers.	1. Phone number 2. SMS content
	To send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service.			4. Zoho Recruit,	US, EU, IN, AU, JP, SA	All users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers.	1. Phone number 2. SMS content
	To send SMS notifications related to product configurations.			5. ManageEngine Log360 Cloud	US, EU, IN, AU, JP, CA, SA, UK	All users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers.	1. Phone number 2. SMS content
	To send SMS notification for:a. Verifying user identity through Two-Factor Authentication (TFA) b. Adding a phone number to a user account			6. ManageEngine Identity360	US, UK, EU, IN, CA, AU	All users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers.	1. Phone number 2. SMS content
Validity	Spam filtering, fraud detection, to improve deliverability of Zoho Campaigns	In the US for all the DCs	To provide the service and for additional purposes according to their privacy policy.	1. Zoho Campaigns	US, IN, AU	All the customers of Zoho Campaigns who have signed up in the US or IN or AU DC across the globe.	Email address of the sender
Validity		In the US for all the DCs		2. Zoho Marketing Automations	US, IN, AU	All the customers of Zoho Marketing Automation who have signed up in the US or IN or AU DC across the globe.	Email address of the sender
Bandwidth(Voxbone)	To provide in-bound dialing services	In Belgium for all the DCs	To provide the service and for additional purposes according to their privacy policy.	Zoho Meeting and Zoho Webinar	US, EU, IN, AU, JP, CA, SA, UK	All the customers around the globe	CDR (Call Details Record)

Third-Party AI Service Providers used by Zoho to provide you AI-powered features

AI Sub-processors are third-party service providers engaged by Zoho to provide AI features in our products. These providers may process data such as prompts, content, or other inputs needed to deliver AI functionality.

Listed below are the AI sub-processors we work with to provide the AI-powered features:

Service Provider Name	Service	Location of Processing	Applicable Zoho Services	Applicable Data Center	Applicability	Type of data shared/processed
OpenAI	To provide AI-generated content and assistance based on user input	US	1. Zoho Notebook	US, IN, AU, CA	All the customers around the globe who have subscribed to Notebook AI plan/addon	User input including text prompts and note content
		US	2. Zoho Sites	US, IN, AU, CA,JP	All customers who have enabled AI in their Zoho Sites configuration and make use of text prompts to generate AI-powered content and headings.	User input including prompts for generating Content and Heading.
	To provide AI-generated PowerShell scripts and Sensors in DEX.	US	3. Endpoint Central	US,IN,AU,CA,JP	All customers using the DEX product web console and the DEX add-on in Endpoint Central across the US, IN, AU, CA, and JP DCs.	User input messages and instructions for sensor generation.
	To summarize text from various elements in a Zone within the Vani service, and to generate flowchart diagrams based on user prompts.	US	4. Vani	US, IN, CA, AU	All the customers around the globe who have signed up in the applicable data centers and who have enabled Vani AI.	For summarization: The text content contained within user-selected shapes, frames, Sticky notes, Tables, Connectors, Mindmap, or zones. For flowchart generation: A natural language prompt provided by the user describing the desired flowchart.

Note:

If you enable the TFA settings(SMS method) for your Zoho Account, irrespective of the Zoho services that you use, the sub-processor associated with Zoho Account(for sending the SMS) will be utilized. Additionally, general services such as account recovery using SMS, sign up/sign in using SMS, adding a new number to your Zoho Account also uses the sub-processors associated with Zoho Accounts irrespective of the other Zoho applications you may use.
If you use our suite of applications such as Zoho One, "Plus" suites, then the sub-processors associated with each of the respective products in those bundles would apply as mentioned in the above tabular column.
If you are the admin of any Zoho service for your organization, you can choose to subscribe for notifications on modifications (addition and change) of sub-processors in this page by clicking here.
Some of the sub-processors will be enabled by default, and the admin will be given the option to turn it off and few other sub-processors will be disabled by default and the admin of the org can enable it, as per their organisation's requirement.

Service Specific Sub-processors and Third Parties

What is a Sub-processor

Process followed to on-board a Sub-Processor

Third Party Service Providers used by Zoho to provide you the Services:

What is a Third Party Service Provider?

Third-Party AI Service Providers used by Zoho to provide you AI-powered features