Status and incident communication platform for modern software teams
Downtime is inevitable. But burning out support agents and providing poor user experiences doesn't need to be. With Site24x7 StatusIQ you can effortlessly communicate service disruptions, planned maintenance, and real-time statuses to customers, and end users.Plans, Pricing and Sign Up30-days Free Trial, sign up in 30 seconds
Better customer experience and business transparency starts here
When a service outage strikes, one of the first responsibilities, along with diagnosis, is proactive communication. A reliable, dedicated channel that can publish updates can deflect support tickets, keep internal stakeholders informed, and can turn downtime into an exercise in improving the customer experience.
Don't keep your customers in the dark
Communicate early and often. Quickly acknowledge the problem by posting the incident on your status page with details like current status, severity, and affected services. Also, customers appreciate information regarding the progress your team is making towards a resolution. Keep them in the loop by adding frequent updates to the incident.
Your status page in your own brand
Showcase and preserve your branding throughout the entire incident lifecycle. Upload your logo and favicon, map a custom domain like status.yourbusiness.com to the default address, and authorize Site24x7 StatusIQ to send notifications on behalf of your email domain to improve recognition with your customers.
Help your customers plan ahead
Sometimes, you have to inform your customers about upcoming maintenance events to help them prepare for any potential impact. With Site24x7 StatusIQ, you can create a one-time or recurring maintenance schedule that automatically updates the status page regarding the timing of these events and sends email notifications.
Drive down ticket volume during outages
Your customers don't want to visit your status page every time they're unable to access your service, and you don't want your support agents wasting time answering the same questions over and over. Send out notifications to your customers via email or SMS, or enable them to access updates via RSS. You can also help your end users avoid alert fatigue by enabling them to opt-in for notifications from the services they care about.
Build trust with your customers
Once an incident is resolved, customers expect additional information about the service disruption. With Postmortem, you can write an accurate account of what happened, from root cause to future safeguards, and publish the content. You can also add tables and links to provide more context, and format text using our rich text editor to emphasize key portions in your message.
How Site24x7 StatusIQ helps you and your team
Tweeting business-as-usual in the midst of a service disruption can be challenging and, if handled inappropriately, can be damaging to your brand.
- Ensure your team stays current with ongoing resolution efforts.
- Showcase historical uptime and demonstrate reliability to your prospects.
When users aren't able to access your service, they need to know whether the problem is related to their system or yours.
- Provide up-to-date information to your customers.
- Enable self-diagnosis, so users can confirm if what they're experiencing is related to the service disruption.
With application workloads deployed across the globe, incident resolution is no longer an individual game, it's a team sport.
- Respond faster to outages.
- Alert internal team members, stay on the same page, and work together.