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Are outages increasing the number of tickets to your service desk?
Are they also affecting your user satisfaction rates? Discover how status pages transform your incident communication, ensuring transparency and customer retention.
Frequently asked questions about hosted status pages
Why should I use a hosted status page instead of hosting it myself?
When your infrastructure goes down, your self-hosted status page might go down with it. A hosted status page resides on a separate, globally distributed infrastructure. This ensures that your communication hub remains operational even during a total blackout of your primary services.
How does a status page integrate with incident management?
A unified status page bridges the gap between monitoring and communication. It can trigger automatic updates from monitoring tools, log incidents, notify subscribers via SMS/email, and push alerts to incident management platforms like PagerDuty or Opsgenie. This creates an incident-driven response workflow that saves critical minutes during an outage.
Can I display the status of individual components?
Yes. StatusIQ allows you to provide component-level status updates. You can display the health of your API, web application, mobile app, and backend databases individually. This granularity prevents users from assuming your entire system is down when only a minor sub-system is experiencing issues.