Why components are important
Not every glitch impacts your entire service. A user might not be able to log in, while the rest of your product is working properly. This is where components come in—they allow you to pinpoint and report on the specific part of your system that's affected.
Examples of components in a status page
SaaS application
Login system, user dashboard, payment gateway, and similar functions that are related to end-user experience.
IT infrastructure
Database server, load balancer, API endpoint, and other infrastructure units.
Cloud services
Azure storage, CDN network, AWS EC2, Kubernetes cluster, and other cloud-based services.
Key benefits of components in status pages
With StatusIQ, you can also group components logically, monitor their health, and show their statuses in real time, making it easy for both internal teams and end users to stay informed.
Know the difference: Components vs. services
The terms component and service are often used interchangeably, but there’s a difference.
| Aspect | Component | Service |
|---|---|---|
| Definition | An individual part of a larger system. | A group of components that work together to provide a capability or function. |
| Scope | Focuses on a single module or function. | Can have multiple modules and components. |
| Example | Database, login API, or widget. | User portal, web app, or payment service. |
| Dependency | Works independently or as part of a service. | Depends on multiple components. |
| Use in status page | Provides visibility into what part of a service is affected. | Provides a high-level view into system health. |
| Failure impact | Affects a particular function or feature. | May cause a partial or major outage. |
How components help in incident communication
When an incident strikes, it's important to communicate it clearly. For example, letting users know you're currently "facing issues" is not clear and leaves them guessing. Instead, specifying the affected component helps users understand the situation better.
This clarity in the update builds trust and reduces support inquiries during downtime.
When to define a component
Here are a few scenarios when it's beneficial to define an individual component. By mapping components clearly, you're better prepared to communicate, monitor, and resolve incidents.
The section is user-facing (e.g., login, dashboard).
It can fail independently from the rest of the system.
It’s critical to business operations (e.g., billing, authentication).
Different teams manage different parts of the system.
Organize and communicate seamlessly with StatusIQ
With StatusIQ, you can organize your status page around meaningful components, group them by service or function, and provide precise, real-time updates. This helps you reduce confusion during incidents, build trust with users, and ensure your teams stay aligned.