Status and incident communication for modern software teams
Downtime is inevitable. But burning out support agents and providing poor user experiences doesn't need to be. With Site24x7 Signals, you can effortlessly communicate service disruptions, planned maintenance, and real-time statuses to customers and end users.
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All the right features to turn downtime into your memorable customer experience
Communicate status for every part of your service
Modern applications are composed of small independent services that communicate over APIs. Create components for each unit of your software, or for critical parts that affect your users the most. You can also group similar components to publish high-level service status in a clean, easy to follow format.
Your status page in your own brand
Showcase and preserve branding throughout the entire incident life cycle. Upload your logo or favicon, map your own domain to the default status page address, or authorize Site24x7 Signals to send notifications on behalf of your email domain to improve recognition and trust.
Keep your customers in the loop
Quickly acknowledge issues by manually adding an incident, or route alert emails from third-party monitoring tools to automate incident creation. Also, communicate what's happening and what you're doing by sending out periodic updates.
Help your customers plan ahead
Sometimes, you have to inform your customers about upcoming maintenance events to help them prepare for any potential impact. With Site24x7 Signals, you can create a one-time or recurring maintenance schedule that automatically updates the status page regarding the timing of these events and sends email notifications.
Drive down ticket volume during outages
Your customers don't want to visit your status page every time they're unable to access your service, and you don't want your support agents wasting time answering the same questions over and over. Send out notifications to your customers via email or SMS or enable them to subscribe to your status updates via RSS.
Allow end users to fine-tune their subscription
Provide users more control over alerts. For example, customers can opt-in for email/SMS notifications about specific components they care about. Members of a team that take ownership of a particular service can also subscribe to email alerts for that component alone.
Do even more with your Site24x7 account
Automate your status updates
Configure the resources monitored in the Site24x7 console as components to sync status and maintenance updates.
Embrace transparency
Add performance and end-user experience metric charts to your status page to build trust with your customers.
How Site24x7 Signals helps you and your team
For Marketers
Need help convincing prospective customers? We've got you covered. Display historical uptime to show visitors how your service conforms with monthly service uptime commitments.
For Support
When users aren't able to access your service, they need to know whether the problem is related to their system or yours. Enhance self-diagnosis so users can confirm if what they're experiencing is related to the service disruption.
For IT admins
Add the distributed systems powering your internal and public services as status page components to keep you team in sync and immediately respond to events as they occur.