Integrate ServiceNow with Site24x7 App

By tightly integrating Site24x7 with ServiceNow ITSM platform, you'll be able to:

  • Monitor the performance of your Windows and Linux servers
  • Take corrective actions automatically with Site24x7 IT Automation
  • Resolve issues without switching between multiple tools.

To connect your ServiceNow account to Site24x7 for monitoring your Windows and Linux servers, follow the steps below:

  1. Add Site24x7 from the ServiceNow Store.
  2. Log in to your ServiceNow portal using your credentials and navigate to Site24x7 > Setup. Here you will have an option to either Integrate with Site24x7 or Create Site24x7 Account.
  3. If you don't have a Site24x7 account, select Create Site24x7 Account. Follow the steps given below from the Setup page.
  4. Click on Integrate with Site24x7 and copy the Redirect URL displayed.
  5. Log in to the Zoho Accounts Developer Console and create a new OAuth Client. Provide the Client name, Client domain, and paste the Redirect URL.
  6. Copy the generated Client ID and Client secret. Paste the copied information on the ServiceNow console along with the Zoho e-mail ID.
  7. Click on Generate Access Token and log in with your Zoho credentials to provide access to the app.

Site24x7 will be successfully integrated with ServiceNow. Once Site24x7 is integrated successfully, search for Servers in the left search bar.

  1. Click on a server where you want to install the Site24x7 Server Monitoring agent.
  2. Click on Get System Metrics in the top band.
  3. Choose the desired OS platform: Windows or Linux. You can also choose to install the agent in multiple machines in one go using one of our bulk installation methods. Follow the instructions given in the Site24x7 web client to install the Windows/Linux agent.
    Ensure the device key is correctly entered.

Once the agent installation is complete, click on Get System Metrics to view the performance metrics for your servers. You can associate IT Automations for automatic fault resolution by clicking on Take Corrective Actions. If you don’t have one yet, add an automation.

To view exclusive reports, set thresholds for each of these metrics, and perform more actions, click on View Metrics in Site24x7. This would take you to the Site24x7 web client.


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