Ask Zia

Ask Zia is an AI-powered analytics assistant that helps users retrieve insights and generate reports using natural language queries. Leveraging ML and advanced data processing to analyze trends, it diagnoses anomalies and provides intelligent recommendations. With Ask Zia, users can quickly access key metrics, filter data, and gain deeper business insights without needing complex queries or manual analysis.

Use cases

• An IT admin overwhelmed by alerts needs to prioritize issues and identify common patterns. Instead of manually filtering groups and categories, they simply submit their question to Ask Zia: "Show me the groups with the highest outage and their primary causes." Zia intelligently analyzes alerts, grouping them by duration and issue nature, and highlights the highest-priority ones. This helps the admin quickly focus on critical issues, ensuring faster resolution and reduced downtime.
• A DevOps engineer needs to identify locations with latency issues over the weekend. With a detailed log report tracking performance across intervals and locations, finding patterns manually is like searching for a needle in a haystack. Instead, they click Ask Zia and simply ask, "When did response times peak? Is there a common pattern?" Zia instantly analyzes the data, pinpoints peak times, and suggests potential causes and remedies, enabling faster troubleshooting and resolution. 
• During a discussion with the IT team, a CIO wants a clear view of system performance and behavior. Instead of manually sifting through reports, they click Ask Zia and request, "Generate a CIO report." Zia instantly compiles SLA data into a well-structured format, highlighting systems with issues and key insights. The CIO then drills down into specific problems, uncovering root causes and suggested remedies for informed decision-making.

Accessing Ask Zia

You can access Ask Zia from the following pages:

• Alarms page
• Reports page
  • Monitor reports
  • Monitor group reports
  • Log reports
  • RCA reports
• Outages page

Ask Zia on the Alarms page

You can access Ask Zia on the Alarms page by following the steps given below:

1. Log in to Site24x7.
2. Click the Alarms tab on the left navigation menu.
   
   
3. On the next page, click the Ask Zia button in the top bar and follow the steps given under How to utilize Ask Zia to start interacting with Zia.
4. For instance, you can ask, "When did response times peak? Is there a common pattern?" The reply will be as shown in the image below: 
   
   

Ask Zia on the Reports page

You can access Ask Zia on the Reports page by following the steps given below:

1. Log in to Site24x7.
2. Click the Reports tab on the left navigation menu.
3. On the next page, click any of the reports.
   
   
4. On the selected report's page, click the Ask Zia button in the top bar and follow the steps given under the How to utilize Ask Zia section to start interacting with Zia.
5. For instance, you can request, "Generate a CIO report." The reply will be as shown in the image given below: 
   
   

Ask Zia on the Outages page

You can access Ask Zia on the Outages page by following the steps given below:

1. Log in to Site24x7.
2. On the Home page, click the Outages tab from the left navigation menu.
   
   
3. On the Outages page, click the Ask Zia button in the top bar and follow the steps given under the How to utilize Ask Zia section to start interacting with Zia.
4. For instance, you can ask, "Show me the groups with the highest outage and their primary causes." The reply will be as shown in the image given below:
   
   

How to utilize Ask Zia

Prerequisite: Add the OpenAI integration to your account to enable the Ask Zia service.

Follow the steps given below to start interacting with Zia:

1. Click the Ask Zia button.
2. You'll see the following pop-up window:
   
3. Click Add Zia Integration to Enable Zia Bot Service to enable the Zia Bot service.
4. Once the integration is complete, start asking questions to get relevant stats, summaries, and insights.
5. Click the model drop-down menu to select the desired LLM. For example, if you have configured Microsoft Azure OpenAI integration, the drop-down menu lists the models offered by Azure.

Execute IT Automation with NLP in Ask Zia

In IT Automation, you can use Zia to generate scripts and commands for your Server Script or Server Command automation templates by following the steps below:

1. From the left menu, navigate to Admin > IT Automation Templates.
   
   
2. Click Add Automation Template, and fill out the form with Type, Display Name, OS Platform and other details.
3. In the top-right of the Script Format section, click Zia Assistant.
   
   
4. In the Zia Assistant pop-up, select the Scripting Language, and enter you natural language prompt describing the required script and click Generate.
5. Click Download Script if the script is as per your expectation or provide suggestions for modification and click Regenerate.
   
   
6. Upload the script and click Save.

Automate log parsing with NLP in Ask Zia

In AppLogs, you can use Ask Zia to instantly generate pattern for sample log data to parse configurations by following the steps below:

1. From the left menu, navigate to Admin > AppLogs > Add Log Type.
2. In the AppLogs pop-up, click Create a custom log type.
   
   
3. On the Add Log Type form, fill-out the Log Type, Display Name, Search Retention, and Auto Discovery.
4. Click Ask Zia near the Sample Logs, provide the sample log pattern and click Generate.
5. Click Move to Editor if the pattern is as per your expectation or provide suggestions for modification and click Regenerate.
   
   
6. Click Save and proceed to Log Profile.
   
   

How to clear chat history in Zia

To clear chat history in Zia bot, click the trash icon on the top-right corner of the chat window.

Best practices when using Ask Zia

Here are some tips when using Ask Zia:

• For better visualization of results, you can request a response from Zia in the form of graphs or charts.
• You can ask Zia to compare two or more metrics like downtime or outages.