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Zia Agents and Zia Solutions

Site24x7's AI assistant, Zia, offers agents and solutions to enhance incident management. Zia Agents analyzes alerts and automates diagnostics, while Zia Solutions provides organization-specific runbooks for guided troubleshooting. Together, they combine AI intelligence with your operational knowledge to accelerate resolution and reduce manual effort.

Zia Agents

Zia Agents in Site24x7 enables intelligent, workflow-driven operations by combining AI insights with automated execution. These agents act on monitoring data using predefined or custom instructions, helping teams respond faster and more consistently to operational scenarios.

Use cases

  • During a production incident, an engineer struggles with the correct log query syntax. They invoke a Zia Agent configured with validated query files. The agent instantly suggests the right query pattern based on the monitor context, helping the engineer isolate the issue faster without manual documentation search.
  • While configuring a monitor, a user is unsure which metrics to prioritize for alerting. They employ a Zia Agent linked to a solution containing metric documentation and best practices. The agent recommends relevant metrics and threshold guidance, reducing guesswork and misconfiguration.
  • A recurring alert requires a fixed troubleshooting sequence. Instead of manually repeating steps, the engineer invokes a Zia Agent configured with logs, events, metrics, and automation tasks. The agent guides the user through structured checks and suggests remediation actions, ensuring consistent resolution.

Agent types

The different types of Zia Agents and their scope are given below:

System-defined agents

  • Preconfigured by Site24x7
  • Use built-in intelligence and predefined instructions
  • Commonly applied in areas like APM, where agents analyze traces, queries, and performance patterns
  • Provide probable root causes and recommended next steps

User-defined agents

  • Created and configured by users
  • Driven by runbooks and user-defined logic
  • Can be mapped to specific incidents or conditions
  • Allow users to decide which IT automation or action should run for a given scenario

How Zia Agents work

The following points help describe the function of Zia Agents:

  • Zia Agents can be configured by admins as either system-defined or user-defined agents with specific modules, monitor types, and tasks.
  • They are linked to a Zia Solution that includes uploaded files, knowledge sources, validated queries, and custom instructions.
  • Users invoke them when they need contextual assistance within a selected module or monitor type.
  • Zia Agents analyze available data sources such as logs, events, metrics, traces, inventory, and automation templates based on configured tasks.
  • They respond with guided insights or actions, helping users troubleshoot issues, retrieve relevant information, or follow structured remediation steps.

How to configure a Zia Agent

Prerequisite: Add the Zia integration to your account to enable the Zia Agents and solutions.

To configure a Zia Agent, follow the steps below:

  1. Log in to Site24x7.
  2. Navigate to Admin > Zia Settings > Zia Agent > Add Zia Agent.
  3. In the Add Zia Agent form, fill out the following details:
    • Display Name: Enter a valid name for the agent.
    • Description: Enter a clear description explaining the purpose and scope of the agent.
    • Module: Select the monitor module for which the agent is to be created. For example, website monitors are grouped under Internet Service Monitors.
    • Monitor Type: Select the desired monitor type. If Module is set as Common, you can select features like Alarms and Reports.
    • Tasks: Select the required tasks to enable actions such as summarizing, analyzing, or extracting insights from observability data and other configured sources.
    • Instructions: Define the sequence of steps that the agent must follow to achieve its objective.
    • Solution: Select the desired solution the current agent should use.
  4. Click Save.
Note

Zia Agents is available only for enterprise customers.

Zia Solutions

Zia Solutions is a feature that allows users to upload structured runbooks and troubleshooting documents that can be referenced by the Zia Agent during incident analysis and remediation workflows. These uploaded documents act as contextual guidance, enabling Zia to align its automated diagnostics and recommendations with your organization’s predefined operational procedures.

Zia Solutions offers insights to Zia Agents solely based on internal best practices, escalation paths, validation steps, and remediation standards.

How to configure a Zia Solution

To configure a Zia Solution, follow the steps below:

  1. Log in to Site24x7.
  2. Navigate to Admin > Zia Settings > Zia Solution > Add Solution.
  3. In the Add Solution form, fill out the following details:
    • Solution: Provide a title for the solution.
    • Description: Enter a clear description explaining the purpose and scope of the solution.
    • Upload Files: Click Choose File to upload runbook files that can serve as solutions for failure scenarios. You can add a maximum of 10 files for a solution. Note: The uploaded files act as reference material for troubleshooting. Only text files with a size limit of up to 1MB per file are supported. Once uploaded, the files cannot be edited or revisited.
  4. Click Save.

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