Performance Metrics of APM Insight

Monitoring your applications using Site24x7 APM Insight, an application performance monitoring tool, allows you to track and measure important metrics, including Apdex score, app server throughput, response time, exceptions, and more, from a customizable and unified console.

• View performance metrics
• Overview
• Transactions
• Database
• Traces
  • Summary
  • Trace Details
  • SQL Statements
  • Remote(External) Calls
  • JVM Metrics
  • NodeVM's Metrics
  • Server Metrics
• JVM (For Java agent)
• IIS (For .NET agent)
• Node VM (For Node.js agent)
• Exceptions
• Service Map
• App Parameters
• Thread Profiles
• Milestones
• RUM analytics
• Server Metrics
• Outages
• Data Collection Stats
• Instance Split Up

View performance metrics

To begin:

1. Log in to the Site24x7 web client.
2. Navigate to APM > APM Insight > Applications.
3. Click the application for which you want to view the metrics.

Various parameters and metrics can be obtained by accessing the following tabs:

Overview

The basic function of this tab is to give a bird's-eye view of all the major parameters of the application.

Apdex score:

The Apdex score measures user satisfaction with the application's performance on a scale from one (highest) to 0 (lowest).

If the Apdex score is:

• Above 0.9: Indicates that users are satisfied with the performance.
• Between 0.5 and 0.9: Indicates that users are tolerating the performance.
• Below 0.5: Indicates that users are frustrated with the performance.

Data Throughput:

Data throughput helps you assess the size of the incoming request - gives you an idea as how much data your app server is handling.

For instance, from the above image, you can understand that the particular transaction arh/trace has a higher request size in comparison with other requests.

This helps you to assess the general size of the incoming requests and this in turn comes handy when there is a sudden spike in the size of the incoming requests.

For example, in the case of DDOS attacks, the incoming requests could be of huge data size, and by knowing your average request sizes, you can easily spot anomalies.

For other metrics, refer to the table below.

Events Timeline

The Events Timeline widget records all the events of your selected Application/Instance for a selected time range. You can identify/decode various events from the past, which include Down, Critical, Trouble, Maintenance, Anomaly, or Suspended. Each event is color-coded for easy identification. Events can be drilled down to extract maximum data and facilitate easy troubleshooting.

App Server Response Time Broken by Components

Since your application is connected to various components, if the application experiences slowness, it could be due to any of these components being non-functional or taking too long to respond.

If you notice a sudden spike in the graph, you can hover over it to identify which component is causing the delay. The graph is color-coded for clarity and ease of interpretation.

RUM-related metrics

You can view the data in these graphs only if your application is linked with a RUM monitor.

If you want to associate a RUM monitor with your APM monitor:

1. Click the hamburger icon () located near the Applications/Instances drop-down.
2. Select Enable Web RUM.
3. Choose the appropriate RUM application.
4. Click Save.

Browser Response Time

This graph in provides a breakdown of various components that contribute to the overall response time of a web application. This breakdown typically includes Redirection Time, DNS Time, Connection Time, Server Time, First Byte Time, Document Download Time, Page Rendering Time, and Document Rendering Time.

Browser Components Split Up

This widget displays the breakdown of different components that contribute to the overall response time of a web application, which includes Redirection Time, DNS Time, Connection Time, Server Time, First Byte Time, Document Download Time, Page Rendering Time, and Document Rendering Time.

Top five traces and transactions

If you further scroll down, you can get the list of the top five transactions by the average response time, top five slow traces, recent five exceptions, and recent five error transactions.

Recent events of an application

It shows all the events of your selected Application/Instance for a selected time range.

Instance Count

You can hover over the required time to see the breakdown of instances in different statuses like UP, DOWN, CRITICAL, TROUBLE, and SUSPEND.

Transactions

You can see the list of all transactions in the application.

Transaction Type

The transactions are categorized and displayed under four different tabs.

• Key
  This tab displays the list of key transactions.
• Web
  This tab displays the list of all web transactions in the application.
• Background
  This tab displays the list of background transactions.
• Errors
  This tab displays the transactions with errors.

Views

You can view the metrics in two different views, Table View and Graph View. By default, the metrics are shown in Table View.

Database

This section provides a complete description of the total number of SQL queries that are executed for the application.

Views

You can view the metrics in two different views: Table View and Graph View. By default, the metrics are shown in Table View.

Sort

You can use the Sort by option to arrange the records based on the values: Avg. Resp. Time, Count, Errors (%), and Total Resp. Time.

Search

You can also search for a DB operation directly using the Search database calls box as shown.

Export data

You can also export the DB report using the Export as CSV option.

Traces

What is a trace?
When a transaction exceeds the specified threshold value, it is captured as a trace.

This section provides a list of all the traces that have been captured for this application.

Trace Type

The traces are categorized and displayed under three different tabs.

Filter and advanced filter

Site24x7 uses Filter and Advanced Filter options to identify traces based on multiple search conditions. You can then perform the required action on the filtered traces. You can apply the filters to any of these three categories:

Filter:

You can perform a quick search based on any of the trace metrics by selecting it from the Filter drop-down and specifying the threshold value in the provided is above box.

Example: If you choose Response Time from the Filter drop-down and set the threshold value as three seconds in theis above box, all traces with response times greater than three seconds will be displayed.

Advanced Filter:

The Advanced Filter option has built-in AND conditions, allowing you to specify an unlimited number of search conditions. During the filtration process, the AND conditions will be implemented, meaning only traces concurring to all of these conditions will be displayed.

You can click the Add Filters option to select the required field type—be it Transaction Name, Exception Class, Component Name, or another filter—and the field value. The field values will be listed based on the field type selected.

You can add multiple filters one by one. Each filter added will be considered as an AND condition.

The defined filter value in the Filter drop-down will also be included in the AND condition.

For example, in the image below, the search criteria has three conditions—Transaction Name as zylker/settings/, Exception as java.lang.NullPointerException, and Response Time as above twoseconds.

You can click the  icon to view the performance of that particular transaction.

You can view the whole picture of the required trace by clicking directly on it.

You can view the complete details of the trace by clicking it. From there, you can explore various parameters and metrics by accessing the following tabs:

• Summary
• Trace Details
• SQL Statements
• Remote(External) Calls
• JVM Metrics
• NodeVM's Metrics
• Server Metrics

Summary

Gives an overall summary on the trace selected.

Slowest Method Calls

Un-instrumented block of code:

In general, the APM Insight agent captures known frameworks and methods in your applications. Components involved in a transaction, including its method calls and functions, are listed under the Traces tab.

While inspecting a transaction trace, you may encounter a field called un-instrumented block of code.

You may get this message under two circumstances:

1. When you have used custom methods or functions in your application code.
2. Even in known frameworks, the agent may not be able to track all methods or functions, called between two instrumented methods or functions. In such cases, that particular method or function is marked as an un-instrumented block of code. This helps you to identify the exact occurrence of the specific method. By knowing the time stamp and the instance of occurrence, you can deploy custom instrumentation to figure out the issue.

External Calls

Trace Details

This tab allows you to dig deeper into all of the entities involved in the trace to identify the anomalous spans causing latency.

Header

This displays the total duration of the trace and the total number of spans in the trace. You can perform a quick search based on any of the trace types like APPCODE, MYSQL, WEBREQUEST, HANDLED_EXCEPTIONS, and ALL, by selecting it from the Filter drop-down menu.

You can also search for a span by its name using the Search by span name box as shown in the screenshot below.

Minimap

Gives a condensed view of the trace timeline. You can click and drag your mouse over the map to filter the spans of that time range. The filtered spans will be listed in the main timeline. If you want to select a different time range, click Reset and then select again.

Minimap will not be generated for traces containing more than 1,500 spans.

Timeline

Shows the list of spans within the trace. You can also expand or collapse the span to view the children spans.

The screenshot below shows the expanded span.

• The timeline bar is color-coded based on the span type.
• By default, all spans are expanded except those with a time duration less than 30% of the total trace duration.
• The spans containing exceptions are highlighted in red.

SQL Statements

Information on all the SQL queries executed by the trace.

Remote(External) Calls

This lists down all the external remote calls made during the execution of the trace. All the external calls made are identified and listed down under two classifications: ALL and MYSQL.

To know more about how external calls are tracked, please see our blog on tracking external calls.

JVM Metrics

This tab is visible only for the Java application.

For Java applications, you can navigate to Traces > JVM Metrics to get the graph views of important JVM metrics, such as JVM CPU Usage, JVM Classes Count, Heap Memory, and Non-Heap Memory, before and after the trace start time. The red mark on the graph indicates the trace's start time. The user can obtain troubleshooting information by comparing the key metrics during the execution of the transaction.

NodeVM's Metrics

This tab is visible only for the Node.js application.

For Node.js applications, you can navigate to Traces > NodeVM's Metrics to get the graph views of CPU metrics, garbage collection data, and event loop data, before and after the trace start time. The red mark on the graph indicates the trace's start time. The user can obtain troubleshooting information by comparing the key metrics before and after the tracing.

Server Metrics

This tab is only visible if you have a server monitor mapped to the instance.

Navigate to Traces > Server Metrics to see graph views of the server's important metrics before and after the trace start time. The red mark on the graph indicates the trace's start time. This helps the user to get information on the status of the corresponding server at the specified time.

JVM(Only available for Java agent users)

JVM tab is available only if you are using Java agent. This tab will give us all the necessary data on the JVM instance. Various parameters and metrics can be obtained by accessing the following tabs:

• Summary
• Garbage Collector
• Threads
• Configuration

JVM - Summary:

Gives an overall summary on the JVM instance with information on CPU usage, runtime memory, JIT, classes, heap and non-heap memory etc.

JVM - Garbage collector:

Detailed information on how runtime memory is being managed in the JVM instance. It lists down all the different garbage collectors that are executed along with the collected objects count and time spent

JVM - Threads:

Data on all the different paths followed in executing transactions in the application.

JVM - Configuration:

Complete description of the JVM instance running and other related information such as:

• Host name and version
• Memory type and how much is available
• Up Time
• Thread Count etc.

Note

You can configure alerts for JVM metrics. Refer here to set up alerts. 

IIS (Only available for .NET agent users):

This tab is available only if you have enabled APM Insight in IIS monitor console and only if you are using a .NET agent. To know more about how to enable APM Insight in IIS monitoring, please go through our blog on the same topic. Various parameters and metrics can be obtained by accessing the following tabs:

• Summary
• Application Pools

IIS - Summary:

Gives an overall view on the IIS server and the application accessing the server.

IIS - Application pools:

Information on all the application pools that are running on the IIS server.

Node VM

The Node VM tab is available only if you are using the Node.js agent. The Node.js agent uses Node VM, a native node add-on, that collects key metrics data from the Google Chrome V8. The agent collects CPU metrics, which are usually analyzed with garbage collection (GC) metrics. These metrics help you in improving the performance of your application.

Exceptions

This tab shows descriptions of all the exception types that have occurred, with a count of how many times they have taken place.

Service Map

The Service Map tab gives you a comprehensive picture of your application infrastructure and its dependencies. It provides valuable insights into various aspects of the performance and health of your application and dependencies. Here’s how it can benefit you:

• An application overview: Get a clear visualization of your entire application infrastructure that highlights how different components are connected and how they interact with each other.
• Real-time statuses: Understand the health of your application, instances, and associated servers by checking the status of each node: Green means healthy, and red means unhealthy.
• Key metrics: Obtain key metrics for each node, like the IP, average response time, total number of requests, number of failed requests, error count, error rate, and throughput.
• The failed request count: Keep a count of failed requests to quickly identify and address issues causing these failures in order to maintain the reliability and stability of your application.

This tab helps you understand the architecture and identify potential bottlenecks or points of failure, allowing you to troubleshoot your application problems before your customers are impacted.

Views

You can view the metrics in three different views: the Map View, Graph View, or Tabular View. The Map View is shown by default.

App Parameters

Note

This tab is only visible for Java and .NET applications.

The App Parameters tab allows you to create, monitor, and analyze custom parameters related to your application's performance.

View created parameters

On the left side, you can see a list of app parameters that have been created for your application. Each parameter has a:

• Name: The name you have provided for the parameter
• Type: The type of parameter, such as a sum or average

You can directly click the parameter you wish to view. This will display detailed information and graphical representations related to that parameter.

Save a custom view

1. You can create a custom view by selecting the parameters.
2. Once you have configured the view, you can save it for future reference by entering a view name and clicking the Save View button.

Once saved, the view will be added under Views on the left pane.

Note

You can also select any view from the left pane to update or delete it.

Thread Profiles

Note

 This tab is only visible for Java and .NET applications.

The Thread Profiles tab allows you to collect and analyze thread dumps. By analyzing these dumps, you can identify threads that are stuck, waiting, or consuming a lot of the CPU.

Note

Check out the Thread Dump Analysis feature to explore more about thread profiling.

Milestones

In general, you can mark milestones to review your application performance before and after a feature update, issue fix, performance enhancement, and more. You can view all such created milestones under the Milestones tab. Milestones created for the corresponding application in the chosen time period are listed here.

Note

Only the milestones created at the monitor level are displayed here, while those created at the group and global levels can be viewed on the Admin tab. Learn more.

Clicking a particular milestone displays your application's metrics before and after the selected time period. 

The following metrics can be compared using milestone markers:

• Apdex Score
• Average Response Time
• Request Throughput
• Request Count
• Data Throughput
• Errors (%)
• Exception Count

For example, by clicking the buildupdate milestone, you can view the application's performance both before and after a three-hour period.

RUM analytics

This is an interface tab that shows all the important data collected by the Site24x7 APM Insight RUM agent.

Note

You can enable RUM effortlessly in your Java and PHP applications through the automatic RUM injection feature.

Server Metrics tab

In general, you can see a comprehensive list of all the server monitors mapped to the instances of your application. You can also view the server metrics at the instance level and application level separately.

Application-level metrics

If you choose the application name from the top-left menu, you will get the complete list of the server monitors associated with your application.

You can view the whole picture of performance metrics by clicking on the server monitor.

Instance-level metrics

If you choose the instance name from the top-left menu, you will get a thorough picture of all the major performance metrics of the associated server.

Outages tab

Gives an overall summary on the Down, Trouble, Critical history of the selected Application/Instance with information on Start Time to End Time, Duration, Reason, Comments.

Parameters	Description
Start Time to End Time	The start and end time of the detected outage
Duration	The time duration of the detected outage
Reason	The reason for the detected outage for quick troubleshooting
Comments	Comments added by the user for reference

You can click the icon to mark an outage as maintenance, edit comments, or even delete any outages if it is irrelevant.

Mark as Maintenance

You can mark a specific outage period as maintenance using the Mark as Maintenance option. After marking an outage as maintenance, the status icon changes to maintenance and the record is still available under the Outages tab. The maintenance can be reverted to outage if needed.

Data Collection Stats

You can get a detailed data report for a specific outage by clicking the hamburger icon and selecting the Data Collection Stats option.

Edit Comments

During any detected outage, Site24x7 will auto-populate the reason for the outage under the Reason section. Anyone, irrespective of the user role, can edit/delete these system-generated comments using the Edit Comments option.

Delete

You can delete any outage or maintenance that is irrelevant using the Delete option.

Note

 

• You can also add an outage manually if needed using the Add Outage button.
• You can use the Download CSV button to export the displayed Outage report.

Data Collection Stats tab

The Data Collection Stats tab gives a detailed data report of the selected application or instance for the chosen time period. The data report will be available for the last 30 days.

Note

Refresh the page manually to view the data report for the most recent polls.

Parameters	Description
Status	The status of the monitor, like Up, Down, Trouble, or Critical
Apdex	A metric for user satisfaction, with 1 being the highest and 0 being the lowest
Average Response Time (ms)	The average time it takes to respond to a user request
Count	The number of requests with successful responses
Error Count	The total number of errors that occurred
Fatal Exception Count	The total number of fatal exceptions that occurred
Throughput (rpm)	The number of requests received per minute
Error Rate (%)	The percentage of errors that occurred
JVM CPU usage (%)	The percentage of CPU usage by the Java virtual machine (JVM)
Heap Memory Usage (%)	The percentage of heap memory used by the JVM
GC Count	The number of global garbage collections that occurred
GC Time (ms)	The time taken to perform garbage collection

Instance Split up tab

In general, you can see a comprehensive list of all the instances in your application, along with the metrics associated with them.

Note

When you click on an individual instance, you will be taken to the respective Instance details page.

Parameters	Description	Available For
Apdex Score	A numerical measure of user satisfaction, with 1 representing the highest and 0 representing the lowest.	Java, .NET, Node.js, PHP, Ruby, Python
Satisfied (count)	The number of transactions that are labeled as Satisfied. Note If any transaction response time scores values below the Apdex threshold value, the transaction is labeled as Satisfied.	Java, .NET, Node.js, PHP, Ruby, Python
Tolerating (count)	The number of transactions that are labeled as Tolerating. Note If any transaction response time is exactly equal to  Apdex threshold, or in between satisfied and frustrated threshold values, it is labeled as Tolerating.	Java, .NET, Node.js, PHP, Ruby, Python
Frustrated (count)	The number of transactions that are labeled as Frustrated. Note If any transaction response time scores above four times the Apdex threshold, the transaction is labeled as Frustrated.	Java, .NET, Node.js, PHP, Ruby, Python
Resp.Time (ms)	The average time taken by the instance to respond to user requests.	Java, .NET, Node.js, PHP, Ruby, Python
Throughput (rpm)	The number of requests received per minute.	Java, .NET, Node.js, PHP, Ruby, Python
Req.Count	The total number of requests received.	Java, .NET, Node.js, PHP, Ruby, Python
Errors (%)	The percentage of errors that occurred.	Java, .NET, Node.js, PHP, Ruby, Python
Status	The status of the instance, like Up, Down, Trouble, or Critical.	Java, .NET, Node.js, PHP, Ruby, Python
Host	The hostname of the instance.	.NET
IP	The IP addresses of the instance. Note Hovering over the value displays the complete IP list.	Java, .NET

Note

Click on this hamburger icon () and select Export as PDF to export the Instance metrics report.