Help Docs

Alerting, configuration and thresholds

Add user

You can let other members in your organization access Site24x7 account or receive alert notifications. Site24x7 gives you the ability to assign privileges, provide contact information and to customize alert settings for each individual contact added. To learn more about how you can add, edit and delete contacts, refer our documentation.

Alert settings

When it comes to alerts settings, Site24x7 provides you full customization.

  • Select the prefered channel of notification you want, from SMS, email, voice calls, and IM alerts.
  • Whom do you want to alert, your Ops team working in the morning or the night shift team, the alerting period option let you define alerting time based on requirement and availability.

To Set up email, voice calls, SMS, IM, and email formats, read here.

Create contact group

Once you have added contacts, you can associate them to various contact groups

Read more to see how you can organize contacts

Notification Profile

When do you want the alert to be triggered, should it be at the first failure or should it after the third failure, also do you want to be continuously alerted for every error or just for the first error. With Site24x7 you can customize who gets alerted, when and how.

See how you can customize notification delay and frequency of the notifications. Learn more.

Threshold profile

Site24x7 auto discovers and gathers performance metrics of your critical AWS services. Set metric level thresholds for each performance counter to get alerted in the event of threshold violation.

The steps for configuring threshold profile for each supported AWS resource monitor is documented below.

Unit conversion for Threshold values

You can now change the unit of metric values while configuring thresholds for AWS monitors. This makes it easier to set limits in the unit you prefer, without manually converting numbers.

The following unit types are supported for unit conversion across all AWS monitors.

Unit type Supported units
Storage Bytes, KB, MB, GB, and TB
Time Ms, Secs, Mins, Hrs, and Days

How does the conversion work?

When you pick a different unit, the Site24x7 automatically converts the threshold value based on standard metric unit calculations. You only need to enter the threshold value in the chosen unit.

Here is a simple example. 

Suppose you have a metric called Average Backup Job Running Time, which is collected in milliseconds. You want to raise an alert if an average backup job runs for more than 3 hours. Instead of manually converting 3 hours to milliseconds (10800 × 1000 milliseconds), you can set the threshold value to 3 and change the unit from milliseconds to hours.

The system automatically converts the threshold (3 hours) into milliseconds in the background and compares it with the metric values. The alert will trigger only when the average backup job duration exceeds 3 hours. This makes threshold setup easier, especially for large time values or storage based metrics.

Third party alert integrations

Site24x7 provides different options as notification channels to receive alerts.

Was this document helpful?

Would you like to help us improve our documents? Tell us what you think we could do better.


We're sorry to hear that you're not satisfied with the document. We'd love to learn what we could do to improve the experience.


Thanks for taking the time to share your feedback. We'll use your feedback to improve our online help resources.

Shortlink has been copied!